30-day money-back guarantee

Last updated: 27 October 2026

We want every order to be the best thing in your shaker. If it isn't (the taste, the texture, how it sits with you), we'd rather fix it than argue about it.

Two ways we make it right

1. Swap the flavor. We send you a different flavor on us. No return needed.
2. Full refund. Your money back to the original payment method.

How the 30-day guarantee works

Tell us within 30 days of delivery and we'll swap the flavor or refund you, even if the tub is opened.

• First order of each product: the guarantee covers your first order of each product, once per customer and household.
• One opened unit: it covers one opened tub or box of each product. Any other units in that order need to come back sealed to be refunded.
• Subscriptions: it covers your first subscription order. Renewals follow the rules below.
• What we refund: the price you paid for the product. Shipping and free gifts aren't refunded.

Orders placed by mistake

Placed an order by mistake (a duplicate, the wrong flavor or size, or an order you didn't mean to place)? Email sales@kulfenutrition.com right away. We can cancel and fully refund it only before it ships. Orders leave our Wisconsin warehouse within 1 business day, often within hours, so we can't promise to catch it.

Once a mistaken order has shipped, it isn't eligible for a refund or the guarantee. To get your money back, send the products back unopened and sealed in their original packaging within 30 days of delivery, at your own shipping cost. Email us first for the return address. We refund the product price once it arrives and we've checked it. Original shipping isn't refunded.

Subscription renewals

Skip or cancel before your renewal date at account.kulfenutrition.com, or email us at least 2 business days before. Once a renewal is charged and shipped, it isn't refundable. If you forgot to cancel, send it back unopened and sealed within 30 days of delivery, at your cost, and we'll refund the product price.

Unopened, damaged or wrong items

• Unopened, sealed products: outside the guarantee, they can come back within 30 days of delivery for a refund of the product price. You cover the return shipping. Email us before you send anything.
• Damaged or wrong items: email us within 7 days of delivery with a photo and we ship a free replacement right away. No need to return the original.

Lost or delivered packages

If tracking stops moving for 10 business days, we'll reship or refund. A package the carrier marks as delivered to the address entered at checkout counts as delivered. We'll help you file a carrier claim, but we can't reship or refund it.

When you'll see the money

Once approved (or once a sealed return reaches us), we refund to your original payment method within 1 to 2 business days. Banks take another 5 to 10 business days to show it.

How to ask

Email sales@kulfenutrition.com with your order number and a line on what went wrong. A human replies within 1 business day.

Before you dispute a charge

Please write to us first. We're faster than your bank. If a dispute is filed for an order that was delivered, or one we already refunded, we'll send the bank our order, tracking and policy records. We may decline future orders from accounts with disputes on delivered orders.

Fair use

Past 30 days, cash refunds aren't available, but write to us and we'll usually sort it with store credit. We may decline refunds when we see a pattern of repeat requests. Products bought from other stores are refunded by that store.

Thank you for giving Kulfé a chance. Every tub we send is a bet that you'll come back.